VIP Restoration provides 24/7 emergency water damage restoration for homeowners in Sacramento, Elk Grove, Citrus Heights, and the surrounding communities, with a crew usually on site within two hours of your call. We extract the water, dry the structure, clean and sanitize, and rebuild what was damaged, all under one roof.
We work with all insurance companies and walk you through the claim step by step, from the first call to the final walkthrough. Our technicians are licensed and insured, you get a clear update every day the job is open, and our reconstruction work is backed by a one-year warranty.
What should I do first if I find water damage in my home?
Stop the water at its source if you can do so safely, then call VIP Restoration at (916) 394-1080 so mitigation can start before mold has a chance to grow. Mold can begin developing within 24 to 48 hours of water exposure, so the first few hours matter more than most homeowners expect.
While you wait for the crew:
- Shut off the water supply if the source is a pipe, appliance line, or fixture.
- Turn off power to the affected rooms at the breaker if water is near outlets or appliances.
- Move furniture, rugs, and valuables out of the wet area if it is safe to do so.
- Take photos and a short video of the damage before anything is moved or dried. Your insurance adjuster will want them.
- Keep receipts for anything you buy to protect the home in the meantime.
- Do not open walls or pull up flooring yourself. Trapped moisture behind drywall needs professional drying equipment.
What happens when I call VIP Restoration?
When you call (916) 394-1080, a live person answers at any hour, takes down the situation, and dispatches a crew. You reach a person who can act, not a recording. Our storefront is at 6334 27th St in Sacramento, and we serve the neighborhoods around it, from Elk Grove on the south end to Citrus Heights on the north.
What does residential water damage restoration include?
Residential water damage restoration is the full process of removing water from a home, drying the structure, cleaning and sanitizing affected materials, and repairing or rebuilding what was damaged. Emergency water damage cleanup is the first phase of that process: the extraction and drying that has to start within hours. It is more than drying wet carpet. Water that reaches drywall, subfloor, insulation, or framing keeps causing damage until it is found and dried.
VIP Restoration follows the same restoration process on every home:
- Inspect the home and map the moisture with detection equipment, including areas that look dry.
- Extract standing water with professional pumps and vacuums.
- Remove materials that cannot be saved, such as saturated drywall, padding, or insulation.
- Dry and dehumidify the structure with commercial air movers and dehumidifiers, monitored until moisture readings return to normal.
- Clean and sanitize every affected surface to make the home safe to live in.
- Document the loss and the drying work to support your insurance claim.
- Rebuild and repair the damaged areas so the home returns to its pre-loss condition.
Because water mitigation and reconstruction happen under one roof, you deal with one company from the first call to the finished repair. No handoff to a second contractor, no second estimate, no waiting.
What kinds of water damage do you handle?
VIP Restoration handles every category of residential water damage, from a clean supply-line leak to a sewage backup. The category determines how the water is handled and what has to be removed.
- Clean water (Category 1): burst pipes, supply lines, refrigerator and washing machine lines, rainwater. Must be dried quickly before it becomes contaminated.
- Gray water (Category 2): dishwasher and washing machine discharge, toilet overflows without solid waste. Contains contaminants and requires sanitizing.
- Black water (Category 3): sewage backups, floodwater from outside, and any water left standing long enough to grow bacteria. Requires protective equipment, removal of porous materials, and full disinfection. See our residential sewage cleanup service.
Common causes we respond to in Sacramento homes:
- Burst or frozen pipes and slab leaks
- Water heater and appliance failures
- Refrigerator, dishwasher, and washing machine line leaks
- Toilet, tub, and shower overflows
- Roof leaks and storm intrusion
- Sewer backups and drain failures
- Flooding from heavy rain or a neighbor’s unit
How do you know the house is actually dry?
We take moisture readings throughout the home before, during, and after drying, and the equipment does not come out until the readings are back to normal. Water travels. A leak in an upstairs bathroom can show up as a soft spot in a downstairs ceiling days later. Our technicians use moisture meters and detection equipment to find water behind walls, under flooring, and inside cabinets, so nothing is left to grow mold.
If mold is already present when we arrive, our residential mold services team handles remediation as part of the same job.
Do you work with my insurance company?
Yes. VIP Restoration works with all insurance companies and walks you through the claim step by step. Water damage claims are stressful, and most homeowners have never filed one. We handle the parts that trip people up:
- Document the loss from the first visit through the final walkthrough
- Provide the documentation your adjuster needs to support the claim
- Explain each step in plain language so you know what is happening and why
- Meet with you and your adjuster in person at our Sacramento storefront when that helps the claim move
We cannot promise what your insurance company will approve, and we will not pretend to. What we can do is make sure your claim is complete, well documented, and easy for your adjuster to review. Flexible financing options are available for work that falls outside your coverage.
What are the signs of hidden water damage?
The most common signs of hidden water damage are musty odors, soft or warped flooring, stains or bubbling paint, and a water bill that climbs with no change in use. Not every water problem is a flood. If you notice any of these, call for an inspection:
- Musty odors, especially in closets, bathrooms, or under sinks
- Warped, buckling, or soft spots in flooring
- Stains, discoloration, or bubbling paint on walls and ceilings
- A water bill that jumped with no change in use
- New allergy or respiratory symptoms at home
- Visible mold on baseboards, grout, or drywall
Why do Sacramento homeowners choose VIP Restoration?
Sacramento homeowners choose VIP Restoration because one local company answers the phone, dispatches fast, handles the claim paperwork, and rebuilds the home, with no handoff in between.
- Fast emergency response, 24/7. Quick mitigation limits the damage and keeps a water loss from escalating.
- We work with all insurance companies. We document the loss, provide what your adjuster needs, and walk you through the claim step by step.
- Mitigation and reconstruction under one roof. One company handles drying through rebuild. No second contractor, no gap between phases.
- Daily updates. You hear from us every day the job is open, in plain language.
- One-year warranty on reconstruction. Our repair work is backed for a full year.
- A live person answers. When you call (916) 394-1080, you reach a person who can dispatch a crew, not a recording.
- Licensed and insured technicians with over 40 years of combined experience and thousands of completed projects.
- A local Sacramento storefront at 6334 27th St, where customers and adjusters can meet with us in person.
Read what homeowners say on our client testimonials page, or learn more about VIP Restoration.
Where does VIP Restoration provide water damage restoration?
VIP Restoration provides residential water damage restoration throughout the greater Sacramento area, including Sacramento, Elk Grove, Folsom, Fair Oaks, Citrus Heights, Carmichael, Davis, West Sacramento, Rio Linda, Roseville, Rancho Cordova, Rocklin, Orangevale, Lincoln, and Antelope. Emergency water damage cleanup in Elk Grove and Citrus Heights runs on the same 24/7 dispatch as Sacramento. If you are not sure whether we cover your neighborhood, call (916) 394-1080 and ask.
